Effective Date: 15 April 2025
Last updated: 22 September 2026
In terms of the Promotion of Access to Information Act, 2 of 2000 (PAIA), BSM Solutions (Pty) Ltd is required to make certain information available to the public. This notice explains how to request access to records held by BSM Solutions. It is a summary of the request process and is not the full PAIA manual.
1. About BSM Solutions
BSM Solutions (Pty) Ltd is a South African company providing HR, payroll, and business solutions services.
- Company Name: BSM Solutions (Pty) Ltd
- Website: www.bsm-solutions.co.za
- Email: info@bsm-solutions.co.za
- Telephone: +27 87 093 6183
2. Information Officer
Please address PAIA requests to the Information Officer / Head of BSM Solutions using the contact details below.
- Attention: Information Officer / Head of BSM Solutions
- Email: info@bsm-solutions.co.za
- Telephone: +27 87 093 6183
3. How to Request Access to Information
Complete the prescribed Form 2: Request for Access to Record (PDF), issued under Regulation 7 of the PAIA Regulations, and email it to info@bsm-solutions.co.za, for the attention of the Information Officer.
Your request should include:
- Your name and contact details, with proof of identity as required by Form 2.
- Enough detail to identify the record you need and your preferred form of access.
- The right you wish to exercise or protect, and why the requested record is required for that purpose.
- Proof of your authority if you are making the request on someone else’s behalf.
If you need assistance with the request process or completing the form, contact us using the details above. Please provide only information relevant to the request.
4. Processing of Requests
We will notify you of our decision as soon as reasonably possible, within 30 days after receipt of your request. Where PAIA permits, this period may be extended once by up to a further 30 days. We will notify you of an extension and the reasons for it.
Access is subject to PAIA’s requirements and permitted grounds for refusal, including protections for third-party information. Prescribed fees may apply; any applicable fees and arrangements for access will be communicated to you.
5. Information Regulator: Guidance and Complaints
The Information Regulator oversees PAIA. Its PAIA resources page provides current forms, guides in several languages and information about complaints. You can also read the Guide on how to use PAIA (English PDF).
If you are dissatisfied with our decision, or we do not respond within the applicable period, you may lodge a complaint with the Information Regulator using Form 5: Complaint Form (PDF). The usual complaint period is 180 days from the relevant decision or failure to respond. Consult the Regulator’s guidance for the applicable procedure and time limits.
- Regulator general enquiries: enquiries@inforegulator.org.za
- Telephone: 010 023 5200
6. Contact Us
For any PAIA-related enquiries, please contact our Information Officer at info@bsm-solutions.co.za or call +27 87 093 6183.
This notice is subject to review and update as required by applicable legislation.
